Canfor’s Employee and Family Assistance Program provides voluntary, confidential, professional counselling to employees and their families to resolve problems that affect their personal lives and, in some cases, their job performance. Problems addressed through this program include, but are not limited to: emotional, alcohol and drug abuse or dependency, family and marital issues.
The program requires that employee calls for assistance be returned within 24 hours by the service provider, and appointments be available within two to three days, with same-day service in urgent situations. Counsellors must have Masters-level training and at least three years of experience. Services are provided to employees free of charge.